Landlord Home Emergency Insurance

Specialist insurance for landlords and rental properties, designed to support eligible home emergencies affecting your tenants and property.

Rental properties representing landlord home emergency insurance
FCA Regulated

Insurance arranged through authorised and regulated partners.

No Price Hike Promise

We will not increase your premium just because you make a claim, and we do not automatically raise your price at renewal.

Parts & Labour Included

No call-out fees for eligible emergency repairs.

24/7 UK-Based Support

UK-based emergency support when it is needed.

Dedicated Landlord Support

Specialist support for landlords and rental properties.

12-month Repair Guarantee

All completed repairs include a 12-month guarantee.

For landlords

Important Landlord Information

Landlord Home Emergency Insurance is intended for rental properties. Review the key points below before comparing the available claims limits and excess options.

Rental properties

Positioned for landlords and tenant-occupied properties.

Emergency issues

Support for eligible emergencies affecting essential services.

Clear claim limits

Excess and claims limit information is shown before purchase.

Claims support

Claims are handled by the appointed claims administrator.

What is Insured

Landlord Home Emergency Insurance at a glance

Protect your rental property against unexpected emergencies with reliable insurance and 24/7 UK-based support when you need it most. Every policy includes the same core emergency sections, so the only choice you need to make is your annual claims limit and excess.

External Water Supply Pipe

Leakage or blockage of the mains water supply between the stopcock in the insured property and the point where it is connected to the public or shared water supply.

Plumbing

Failure of, or damage to, the internal plumbing system, including the toilet(s), which causes internal water leakage, flooding, or water damage.

Internal and External Drainage

Failure of, or damage to, the internal or external drainage system of the insured property. For example, blocked toilets, leaking tanks/cylinders, total blockage of all sinks, and blocked/collapsed external drains.

Electrical Emergency

Insurance is also provided following the breakdown or failure of the permanent domestic electrical wiring system and its components supplying electrical power to the insured property.

Emergency Boiler

Mechanical or electrical failure or malfunction of the domestic central heating system which results in the system becoming completely unusable.

If the boiler is less than 7 years old, a contribution, up to the claim limit shown on the Policy Schedule or £250 whichever is less, towards a new boiler if the existing boiler is deemed beyond economic repair.

If spare parts are needed and the engineer cannot reinstate heating within 60 hours, a contribution of £40 towards alternative heating costs. Alternative heaters must be paid for first and claimed back as a reimbursement.

Domestic Central Heating System Cover

Mechanical or electrical failure or malfunction of the domestic central heating system which results in the system becoming completely unusable.

If spare parts are needed and the engineer cannot reinstate heating within 60 hours, a contribution of £40 towards alternative heating costs. Alternative heaters must be paid for first and claimed back as a reimbursement.

Security

Insurance to make the property secure following a security incident. For example, following a break-in, broken glazing can be boarded up and broken locks for windows and doors can be repaired or replaced.

Roofing

Insurance to protect the roof from further damage in the event of damage due to bad weather.

Lost Keys

Insurance to enable access to the property if keys are lost or stolen. For example, replacing locks and keys.

Pest Infestation

Removal or extermination of an infestation of black or brown rats, field or house mice, and wasps’ or hornets’ nests.

Emergency Accommodation

Alternative accommodation contribution of up to £250 if the property becomes uninhabitable for more than 48 hours because of an emergency covered under the policy.

Pricing

Choose the right level of insurance

All policies include the same home emergency sections as standard. The only differences between policies are the annual claims limit and the excess you choose to pay per claim. Select the claims limit that best suits your requirements.

Important Documents

Please read the Terms and Insurance Product Information Document before purchasing.

Emergency and Claims Information

Please read the emergency gas guidance and claims information before purchasing. Full limits and exclusions are set out in the policy documents.

Important Gas Emergency Information

If you smell gas or suspect a gas leak, please call the relevant emergency gas number immediately.

England, Wales and Scotland National Gas Emergency Service — 0800 111 999
Northern Ireland Northern Ireland Gas Emergency Service — 0800 002 001

How to claim

In the event of an emergency, please call the claims administrator Preferred Management Solutions Ltd.

0191 466 1115

You will need your policy number and information about the emergency.

Buy with confidence

Clear insurance, secure payment and support when you need it

Helpful reassurance before you choose a policy or continue to checkout.

Appointed Representative

Wintarsons Ltd (FRN 986536) is an Appointed Representative of Blue Shield Insurance Ltd (FRN 303304).

Money Back Guarantee

All purchases include a 14-day money back guarantee, subject to the terms of your insurance.

Secure PayPal Checkout

Your online payment is processed securely by PayPal.

Landlord claim support

Clear emergency claim guidance for landlords and rental properties.

Need help choosing your insurance? Speak to our UK-based team before you purchase.
020 3357 1445 landlords@wintarsons.co.uk
Mon–Fri 09:00–17:00 · Sat 09:00–13:00 · Sun & Bank Holidays closed

Frequently Asked Questions

Landlord Home Emergency

Landlord Home Emergency cover is a type of insurance that provides assistance in the event of an emergency at your rental property that poses a risk to health, safety, or property.

The policy typically covers emergencies such as boiler breakdowns, plumbing issues, electrical failures, and security breaches like broken windows or doors. Please refer to the policy document on our website for a detailed list of covered emergencies. The policy typically covers emergencies such as boiler breakdowns, plumbing issues, electrical failures, and security breaches like broken windows or doors. Please refer to the policy document on our website for a detailed list of covered emergencies.

While it's not legally required, having Landlord Home Emergency cover can provide peace of mind by ensuring you have support in case of unexpected incidents at your rental property. While it's not legally required, having Landlord Home Emergency cover can provide peace of mind by ensuring you have support in case of unexpected incidents at your rental property.

In the event of an emergency, please call the claims administrator Preferred Management Solutions Ltd

Tel: 0191 466 1115

You will need the following information: Your policy Number and Information about the emergency.

Yes, there are certain exclusions and limitations to the cover. For instance, routine maintenance and pre-existing issues may not be covered. Please refer to the policy document on our website for a comprehensive list of exclusions. Yes, there are certain exclusions and limitations to the cover. For instance, routine maintenance and pre-existing issues may not be covered. Please refer to the policy document on our website for a comprehensive list of exclusions.

It is ultimately up to you as the landlord. If you have given your tenant permission to do so, they may be able to make a claim on your behalf. However, it's always recommended to review your policy documents or consult with your insurance provider for accurate information.

1. Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
2. Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is in a basement or cellar or at the LPG bulk tank or storage vessels.
3. Contact the relevant National Gas Emergency service number for your area.

England, Wales and Scotland Call 0800 111 999 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter.
In Northern Ireland Call 0800 002 001 for Naturel Gas or for LPG Contact number on bulk storage vessel or meter

Customer confidence

What our customers say

Real feedback from customers who chose Wintarsons for Home Emergency and Appliance Insurance.

★★★★★

Janet & John Lewis

We called Wintarsons after reading great reviews and were pleasantly surprised to speak to a real, caring person — not a robot. Ben explained everything clearly and gave us real peace of mind.

★★★★★

Dean Barrett

Getting a quote was super easy. Very helpful team and my issues were resolved quickly. Happy customer.

★★★★★

Georgina Mildenhall

Easy to navigate website, pricing is very competitive and the service from the after care team is phenomenal.

★★★★★

Drew Seville

We have a lot of our kitchen goods insured with Wintarsons. Their friendly and helpful team had an engineer out very quickly and the issue was sorted the same day.

★★★★★

Tal Raven

I am truly impressed with their home emergency insurance. Offering the best price I could find along with outstanding aftercare. Highly recommend.

★★★★★

Chris

We have had a very positive start to our cover. The sign-up procedure was made easy and the representative was personable and helpful.

★★★★★

Robert Groombridge

Pleased I found them. The website is easy to use and the prices and what they cover are the best I found.

★★★★★

Chris A

A very high level of customer service, where the staff went the extra mile. It gave me peace of mind knowing that I was in safe hands.