Claims support

Make a claim, we’re here to help

Find the right claims route for your policy and the contact details you need to get started quickly.

Before you start

Have your policy details ready

Please have your policy number and information about the emergency, fault or incident available before contacting the claims administrator.

Policy number Incident details Supporting documents if requested

Choose your claim type

Select the relevant claims route for your insurance.

For Home Emergency, Landlord Home Emergency, Plumbing & Drainage, Electrics, Boiler and Central Heating claims.

Claims administrator Preferred Management Solutions Ltd 0191 466 1115 Phone lines are available 24 hours a day, 365 days a year.

1 Call the claims administrator

2 Provide your policy number and emergency details

3 The claim will be assessed and the next steps arranged

For Kitchen Appliance and Kitchen & Home Entertainment claims, please submit your claim online first.

Claims administrator website Open online claims form

claims@mbginsurance.co.uk 0191 258 8153

1 Complete the online claims form

2 Provide the appliance and policy information requested

3 The claims administrator will review and confirm next steps

If you smell gas or suspect a gas leak, please call the relevant emergency gas number immediately.

England, Wales and Scotland: National Gas Emergency Service — 0800 111 999

Northern Ireland: Northern Ireland Gas Emergency Service — 0800 002 001

Need help?

Our team can help point you in the right direction if you are unsure which claims route applies.